Support - Frequently Asked Questions


Technical Questions

I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.
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How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

Incoming mail (POP3) server:

Outgoing mail (SMTP) server:

* set SMTP authorization within your email program to have the server authenticate you as a registered account holder.
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I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to via FTP or FrontPage Extensions.
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What is the path to perl?
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, located under the www folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script
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I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >Directory Index: index.html, index.shtml Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it.
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How do I upload my website?
There are 2 ways to upload your web site:-

1) Via your hosting Control Panel - File manager
For instructions on how to navigate via File manager, got to , click How do I use CPanel? on the left and Click File Manager.
Important: Upload your web pages to the public_html directory.

2) Via FTP

You'll need a FTP client for this. Please download it HERE (no costs).

Also please download the FTP user guide on how to upload files via FTP HERE
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Account and Billing Questions

How can I change my account or billing information?
If you need to update your account or billing information please submit a support ticket here: Account Maintenance
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Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.
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What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $1.00 per gigabyte per month.
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What is the cost for additional features?
You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features.

Disk space - $1 per 100MB per month.

Bandwidth - $1.00 per gigabyte per month
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How do I cancel my Account?
You can cancel your account at any time by contacting us via the Support Form. There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable, unless cancellation is made within 30 days of opening the account. Please see our Acceptable Use Policy for further information.
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What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.
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