Frequently Asked Questions - Multiple Domain Hosting Solution

Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You can also cancel at any time.
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How soon will my account be set up and ready for use?
Usually no more than 12 hours after we received your order. Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during signup. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.
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Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.
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Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
We can register .com, .org, and .net names for $12.97/year, with you as the registrant. We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types.
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Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a 2ClickHere.com customer, you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service. <more info>
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I see some hosts offering "unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited bandwidth." Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. <more info>
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Do you host Adult sites, warez sites or sites containing illegal material?
No. Please see our Acceptable Use Policy for policies regarding this.
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Is my site backed up and how often?
We backup your web site daily. However, it remains your sole responsibility to have a local copy of your files, if, in the unfortunate event, something happens to your files. 2ClickHere.com is NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. If your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not.
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How fast are your connections?
Our servers are located in the Network Access Corporation (NAC) Network Operations Center (NOC) in Houston, Texas. The network is monitored around the clock. NAC offers 15 diverse OC3 and DS3 connections to multiple backbones. <more info>
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What are your server specifications?
We use industrial strength web server equipment for performance and reliability including Intel Pentium and Sun Sparc based systems. <more info>
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Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.
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What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $1.00 per gigabyte per month.
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What is the cost for additional features?
You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features.

1) Disk space - $1.00 per 100MB per month.
2) Bandwidth - $1.00 per gigabyte per month
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How do I cancel my Account?
You can cancel your account at any time by contacting Support. There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable, unless cancellation is made within 30 days of opening the account. Please see our Acceptable Use Policy for further information.
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What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.
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